Terms & Conditions

This website is owned and operated by Red Hot Sunglasses under Fabris Lane Ltd. 2014 and is made available on the following terms and conditions. By using the website we acknowledge that you accept our terms and conditions. 


Returns Policy

All items must be returned to Red Hot Sunglasses under the terms and conditions provided on our Returns Policy page. This returns policy does not affect your statutory rights.


Placing an Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. 

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. 

A Contract between the customer and Red Hot Sunglasses for the sale of our products will only exist once an order has been accepted and the payment processed.

Prices and availability of goods are subject to change without notice. Please refer to delivery lead times and courier rates at checkout stage to determine whether delivery charges apply to your location.


Cancelling Orders 

You may cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Due to the nature of prescription treatments cancellation of Prescription Sunglasses and Glasses orders must be made before 17.00 GMT the day the order was placed. For any orders placed after this time cancellation must be made before 17.00 GMT the following day.  


Price Match 

At the discretion of Red Hot Sunglasses we're happy to price match our products against products on genuine authorised retail eyewear websites within the UK. Please note that we do not offer the 100% price match in conjunction with any other offers, discount or voucher. We're unable to honour any price matches after the order has been placed, processed or dispatched; all price matches must be pre-agreed via email, in writing prior to the order with our Price Match Team. 


Under Priced Items 

Red Hot Sunglasses are not liable to supply an item at the stated price if the item has been under-priced by mistake; we have the right to do this on the provision that we notify you about the discrepancy prior to dispatching the item. If this does happen we will notify the correct price to let you decide whether you still would like to make the purchase.


Our Guarantee

We endeavour to display through this website all items in our current range. We own licence to advertise, sell and distribute authentic products sourced directly from the official manufacturer. All products ordered are 100% genuine with warranty and are sold at an agreed competitive price.

We aim to hold stock of all styles and sizes whilst a product is active. Occasionally due to popular demand items may go out of stock. Out of stock items can still be displayed on the Red Hot Sunglasses website with the option to request a notification once the item is replenished.

All dates quoted for delivery are estimated delivery dates only and may be subject to change.  We accept no liability for any loss or damage during transit or for delivery at any time other than the estimated date for delivery. All orders received before 16.00 GMT Monday to Thursday - subject to availability - will be dispatched on the same day. Those orders received after 16.00 GMT Monday to Thursday will be dispatched on the following day. UK orders over £50 (placed Monday to Thursday before 16.00 GMT) are dispatched via our next working day delivery service, anything under the threshold is dispatched via our 2 working day service. Delivery lead times for orders outside the UK will vary depending on the selected courier and destination.  


Conformity of Goods  

A description of the goods is displayed on our website. All products are accompanied by a high resolution image which is either produced in-house or provided from our supplier, all images are subject to copyright. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods. 


Prescriptions

Our prescription sunglasses and glasses are non-refundable unless the product should be defective, faulty or incorrect in anyway. If you believe there is an issue with your prescription item, please email customerservice@redhotsunglasses.co.uk or call +44 191 466 1118.

When placing your order, all prescription details provided must have been given to you by a Registered Medical Practitioner or Registered Ophthalmic Optician following an eye examination by them within the last 12 months. 

We will rely upon the prescription provided by you, the goods provided will contain lenses matching the prescription you submitted. 

If you are unsure of the relevant prescription to be applied to the goods, please consult a Registered Medical Practitioner or Registered Ophthalmic Optician before placing an order. 

The lenses we use for prescription orders are not the original brand lenses, our own ophthalmic lenses will be used, the lenses will not have the brand logo on. 

Due to the nature of the prescription treatment, prescription orders are exempt from all of our Next Working Day, Two Working Day, Saturday and Express International Deliveries and may take up to 10 working days to be delivered depending upon your requirements. 


Discounts 

Discount codes can be used at customers’ discretion although Terms and Conditions apply to all. It is the customer’s responsibility to apply the code at the checkout unless a technical issue should occur. Discount cannot be applied or refunded once the order is complete. Only one code can be applied per order and will not apply to delivery costs unless stated otherwise. Discount codes may not be used on sale items or in conjunction with another offer unless stated otherwise. 


Data Protection

Red Hot Sunglasses use of personal information is governed by our Privacy Policy which can be accessed here - privacy policy


Licence

Red Hot Sunglasses grant you a non-exclusive licence to access and use the content in this website for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes. You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this website and in the data it contains belongs to Red Hot Sunglasses.


Competitions 

No cash or other alternative will be available instead of stated prize. Only one winner will be picked at random on the agreed date unless specified otherwise. Entrants must be over 16 years old unless specified otherwise. Competitions are restricted to the UK only (excluding Northern Ireland) unless specified otherwise.


Changes to the Website

Red Hot Sunglasses may at any time make alterations to or withdraw this website or any part of it. 

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