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Delivery Details

Where is My Order?

Once your order has been successfully placed and processed by our dispatch team we will notify you via email with the relevant tracking information. If you have any queries about your order or issues with your delivery information please contact our customer service team at or call us on +44 191 466 1118.

Prescription Orders

Due to the nature of the prescription glasses or prescription sunglasses treatment, prescription orders are exempt from Next Working Day delivery and may take between 7 and 14 working days to complete depending on your requirements.

Mainland UK Delivery

If you are in the UK Mainland (England, Scotland, Wales or Northern Ireland) and wish to receive your order by next working day delivery, then please place your order before 16:00GMT. We provide a countdown to order within all product pages for FREE UK Next working Day Delivery via DPD, InPost or Collect+ for all orders over £75.00

Past 16:00GMT & still want them next day?

  • DPD Next Working Day: £6.00
  • DPD Saturday Delivery: £8.50

Non-UK Mainland Delivery

For Non-UK Mainland orders we offer a two day tracked service with DPD, again this is free Non-UK Mainland Delivery via DPD for all orders over £75.00

  • DPD Two Day: From £9.99

Worldwide Delivery

We offer worldwide delivery on all our orders via our international couriers FedEx, DPD or Royal Mail. Orders for delivery in EU countries or the USA over £75.00 qualify for free delivery. For orders that don’t meet this criteria the rate will be clearly displayed at the checkout for our international shipping costs. You can find a guide on the estimated time period for delivery at the checkout page, which will vary depending on which courier you choose.

Missing Parcels

Please note in the extremely rare case that a parcel is lost, we're unable to cancel or replace the goods until our couriers DPD, Fedex or Royal Mail have completed their investigation (usually within 48 hours).