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Delivery Details

Christmas Delivery & Returns 

  • International Orders Tuesday 19th of December will be the last order date for Guaranteed Christmas Delivery. 
  • UK Next Working Day Delivery OrdersThursday 21st of December will be the last order date for Guaranteed Christmas Delivery. 
  • UK 2 Working Day Delivery Orders Wednesday 22nd of December will be the last order date for Guaranteed Christmas Delivery. 
  • Christmas Returns To put your mind at ease when purchasing gifts over the holiday period we have extended our returns policy until the 31st of January 2018. Any goods ordered as a gift from the 1st November to December 22nd will be eligible for the extended returns period.  Goods returned after 31/01/2018 will not be accepted. 

Where is My Order?

Once your order has been successfully placed and processed by our dispatch team we will notify you via email with the relevant tracking information. If you have any queries about your order or issues with your delivery information please contact our customer service team at or call us on +44 191 466 1118

Prescription Orders

Due to the nature of the prescription glasses or prescription sunglasses treatment, prescription orders are exempt from Next Working Day and International Express Deliveries, please allow between 7 and 10 working days for UK orders and up to 14 working days for International Orders to be delivered. 

Mainland UK Delivery

We offer Free UK Next Working Day Delivery on all orders £50 & over. For any orders under £50 we offer a DPD Next Working Day Service for £5.95, a Royal Mail Tracked 24 Next Day Service for £3.95 and a Royal Mail Tracked 48 Two Day Service for £2.95. The cut off point for all Next Working Day Deliveries is 16.00 GMT Monday to Thursday.

Need it for the weekend? We offer a DPD Saturday Delivery Service for £8.95 and a Royal Mail Tracked Saturday Service for £4.95. The cut off point for all Saturday Deliveries is 16.00 GMT Friday. 

Non-UK Mainland Delivery

For all Non-UK Mainland orders under £50 we offer a Two Day Tracked Service with DPD for £9.99 or a Royal Mail Tracked 48 Service for £3.95. The above services are available for FREE on all orders over £50.

Worldwide Delivery

Worldwide delivery is available on all our orders via our International Couriers FedEx and DPD.

We offer FREE Worldwide Delivery on all orders £75 and over. For orders that don’t meet this criteria the rate will be clearly displayed at the checkout for our international shipping costs. You can also find a guide on the estimated time period for delivery at the checkout page, which will vary depending on which courier you choose. 

Missing Parcels

Please note in the extremely rare case that a parcel is lost, we're unable to cancel or replace the goods until our couriers DPD, Fedex or Royal Mail have completed their investigation (usually within 48 hours).