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Returns Policy

What is your returns policy?

If you are not entirely satisfied with your sunglasses for whatever reason, we operate a 14-day full money back guarantee even for unwanted goods.

UK orders can be returned and tracked for free using CollectPlus. International customers may send their item back via their chosen postage service or Royal Mail. 

To generate a CollectPlus label to return your parcel please use the below link:

https://www.collectplus.co.uk/returns/new/redhotsunglasses

Terms and Conditions

  • We are happy to accept returns should the sunglasses not suit, fit or are faulty in anyway. Please e-mail us at customerservice@redhotsunglasses.co.uk within seven days of receipt of goods to inform us of your return also stating whether an exchange or refund is required.
  • All exchanges and replacements are subject to availability. Please be aware of any waiting periods if more stock is required.
  • The unworn sunglasses must be returned to us at the below address within 14 working days of receipt. 
  • Your sunglasses will be non-refundable if you have removed the security tag located on the bridge.
  • All prescription eyewear is non-refundable.
  • When sending a return, the parcel is your responsibility until it reaches us. This means you are also responsible for the postage for the returned parcel.
  • If a return is required due to a mistake by Red Hot Sunglasses, please contact customerservice@redhotsunglasses.co.uk and, for UK orders only, we can arrange to have it collected using our free Swapit service via DPD. For international returns please contact us at customerservice@redhotsunglasses.co.uk and we will inform you of the amount of return postage we can reimburse you.
  • We aim to process all refunds within 3-5 working days of receipt.
  • Please be aware that we cannot process your request until we receive the sunglasses, which may take a few days depending on your chosen courier. You will receive a confirmation email once the exchange or refund has been actioned.
  • Red Hot Sunglasses shall not be liable for any loss or damage suffered as the result of the use of this website.

How do I return my sunglasses?

  • Ensure the supplied returns form is filled out in its entirety. Specify whether you would like a refund or an exchange; please supply the style code if you would like an exchange. Please note: out of stock items may take up to 10 working days to arrive in our warehouse from the supplier.
  • If the exchanged item you request is a different value to your original order then we will refund any difference in cost or request excess to be paid via PayPal. 
  • Include a copy of your invoice and any significant correspondence you have had with our staff in the package, to help speed up the procedure.
  • The unworn sunglasses must then be returned to us at the below address within 7-14 days of receipt.
  • We can extend the Returns period at our discretion for gifts. Please contact customerservice@redhotsunglasses.co.uk for further information. 
  • The sunglasses should be returned in a re-sellable condition complete with all of the original packaging and security tag - located on the bridge - intact.
  • A proof of postage receipt is not sufficient enough evidence should anything happen to your parcel.
  • Once refunded your money will take 3-5 working days to reach your account. 

Please send all returns to;

Returns @ Red Hot Sunglasses

10 The Kiln, 

Hoults Yard, 

Newcastle

NE6 1AB