FAQs

Why can’t I place an order online?

If you are having problems placing an order online please contact us at info@redhotsunglasses.co.uk.

What is your exchange/refund policy?

Returns Policy:-

"Red Hot Sunglasses are committed to providing the highest quality products and customer service to all of our customers. If you are not entirely satisfied with your sunglasses for whatever reason, we operate a 7-day full money back guarantee even for unwanted goods."

We are happy to accept returns should the sunglasses not suit, fit or are damaged in anyway. Please e-mail us at info@redhotsunglasses.co.uk within 2 days of receipt of goods to inform us of your return also stating whether an exchange or refund is required.

The unworn sunglasses must then be returned to us at the below address within 7 days of receipt. The sunglasses should be returned complete with all of the original packaging, red security tag and delivery invoice.

When sending a return, the parcel is your responsibility until it reaches us. This means you are also responsible for the postage for the returned parcel.

If, however, you are returning an item as a result of a mistake by Red Hot Sunglasses, we will pay for the cost of postage for the return parcel.

We aim to provide an exchange within 3 days of receipt of the returned sunglasses and a refund will be issued on the day of receipt.

Returns @ Red Hot Sunglasses,

2 Osborne Road,

Jesmond,

Newcastle Upon Tyne,

NE2 2AA.

Red Hot Sunglasses includes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.

Red Hot Sunglasses shall not be liable for any loss or damage suffered as the result of the use of this website.

Please Note: Red Hot Sunglasses is online only; we do not have viewing facilities at the above address. For security purposes our stock is stored elsewhere.

How do I know if the goods I order are in stock?

Almost all sunglasses shown on our website are currently in stock. On the rare occasion the goods are temporarily out of stock we will contact you to inform you of when they will be available.

Where is my order?

All full price UK orders are sent via Interlink Express next day delivery service . The majority of orders are processed and delivered next day. Should you not receive your sunglasses within 3 working days of placing your order please contact us at info@redhotsunglasses.co.uk and we will track your parcel.

Is payment secure?

Yes, all online payments are taken through Skrill - Moneybookers or Paypal payment service, both of which are widely used and offer buyer protection on all transactions.

Do I have to pay for my order online?

All orders must be paid for online via Skrill -Moneybookers ePDQ or PayPal payment.

How can I contact Red Hot Sunglasses?

If for any other reason you need to contact us and/or your query hasn’t been answered please contact us at info@redhotsunglasses.co.uk or telephone on +44 191 466 1118.