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FAQ

Here are some of our customers most Frequently Asked Questions answered…

Are your products genuine?

We are an authorised retailer of all the products we sell and source them directly from the manufacturers.  All the products we order are 100% genuine and are sold at a competitive price.

You can identify the products’ authenticity by the packaging, accessories, the care leaflets included and the logos which usually appear on the temples or lenses depending on the model.  We guarantee that we will never sell fake goods or cheap imitations.

What brands do you sell?

You can find out more information about this on our brand page where we list all of the designer brands that we currently have in stock.

How can I find out more about your products?

So you can make an informed decision before you purchase, our product pages include drop down menus with detailed information regarding every product. If you would like further information regarding a product our friendly customer service operatives would be happy to help at customerservice@redhotsunglasses.co.uk.

How do I know if the goods I wish to order are in stock?

All sunglasses that are showing as in stock should be available to buy. However, sometimes due to high demand, a style may still be showing as in stock when it has actually been sold out and our stock system has not yet had time to update.

If you would like to order a pair of sunglasses which are currently listed as ‘Out of Stock’ you can click the ‘Email Me When Back in Stock’ option and you will receive an automatic email when they arrive from our supplier. 

Is my payment secure?

Yes. All Red Hot Sunglasses’ online payments are taken through verified payment gateways such as PayPal and Amazon checkout; all of which are widely used and offer buyer protection on all transactions.

Do I have to pay for my order online or can I do this via phone or email?

We do not take payments via phone or email. All orders must be paid for online via our website payment gateways.

Do you offer discounts?

We offer a range of discounts, including NUS and if you sign up to our newsletter you receive 10% off your first order along with promotional discounts. 

Please be aware that only one code can be applied per order, do not apply to sale products and that some codes have expiry dates.

Price Match

We price all items on our site at our discretion in accordance with the standard Recommended Retail Price (RRP). We are open to price match requests providing that the seller offers Next Day Delivery and is an authentic authorised seller. Price match requests must be made prior to the order being placed. As per our Terms and Conditions, we cannot refund your order to match the price of another site once your order has been placed, processed or dispatched. 

Prescriptions

All prescription orders are exempt from our Next Day and Express Delivery services due to the time required to have these treated by our optician. All prescription orders can take 7-10 working days depending on treatment selected. We currently do not offer varifocal, bifocal or mirror lens treatments. Please be aware that it is the customer’s responsibility to ensure that their prescription is both valid and correct and agreeing to these terms is part of the order process. Prescription items cannot be returned and issued a refund.

Why can’t I place an order online?

This may be a technical error or a problem with the way you are attempting to pay for your order. Please take care to double check all your details including the payment method and currency (if paying from overseas). We also advise clearing your cache, refreshing your browser and attempting to place the order again from the beginning. 

If you are still having problems placing an order online please contact us at customerservice@redhotsunglasses.co.uk

What happens after I place my order? 

You will receive a confirmation email with an order reference number. You will then receive a tracking email from our courier advising you of a delivery time frame.

Delivery Queries?

Please see our delivery details page for information regarding deliveries.

Security Tags

All our products are delivered with a security tag located on the bridge. This tag, our returns slip and our website state that this tag must not be removed or else the item becomes non-refundable. 

What is your returns policy?

Please view our returns policy page for more information regarding any queries regarding returns.

What are the optional chocolate wayfarers?

The chocolate Wayfarers are an extra edible sweet treat we throw in at the customer’s request. These cost just £3 if you add them to your order today. Made from delicious milk chocolate, we do not recommend wearing these in direct sunlight or they might melt onto your face!

What is the optional maintenance kit?

The Red Hot Sunglasses Maintenance Kit is an extra which customers can add to their sunglasses order for an additional cost of £5. The maintenance kit is a small travel pack which includes a mini screwdriver with key ring, a white microfiber cleaning cloth and a spray-pump lens cleaner. All items come in a transparent plastic case (10x4cm).

How can I contact Red Hot Sunglasses?

If anything is unclear or you need to speak to us for whatever reason we can answer your query directly at; customerservice@redhotsunglasses.co.uk

Alternatively you can find us here;

twitter.com/RHSunglasses

facebook.com/RedHotSunglasses