* Note To UK Customers using Collect + *
Collect + services may experience some delays over the Easter Weekend period from Friday 3rd April to Tuesday 7th of April. To ensure that your parcel can be collected and/or returned in time please inquire the opening hours for your local Collect + collection point in advance to avoid disappointment.
Customer Service Hours over Easter Weekend
Please be aware that our offices will be closed over Easter Weekend from Friday 3rd of April. However our regular Customer Service hours shall resume from 9.00 AM on Tuesday 7th of April. You can contact us via telephone, email or ChatService between 9AM - 5PM every Monday to Friday.
Here are some of our customers most Frequently Asked Questions answered…
Are your products genuine?
We are a legitimate authorised retailer of designer goods and we source directly from the UK eye-wear suppliers including Luxottica, Cazal, Safilo, Atlantic Optical, Marchon, Polaroid, Spectacle Trader, Randoph and Marcolin to name a few. All the products we order are 100% genuine and are sold at a competitive price. Basically, you are getting a great designer product for an even greater price!
You can identify the products’ authenticity by the packaging, accessories, the care leaflets included and the logos which usually appear on the temples or lenses depending on the model. We guarantee that we will never sell fake good or cheap imitations.
What brands do you sell?
You can find out more information about this on our brand page where we list all of the designer brands that we currently have in stock.
How can I find out more about your products?
At Red Hot Sunglasses we like to give our customers as much information as possible so they can make an informed decision before they purchase with us. Our brand pages include plenty of information about the brand such as history, style, collections and the latest news.
The product pages themselves include a drop-down summary which details the lens colour, size, frame colour, lens UV filter category and any additional info. Our product descriptions are also as detailed as possible to tell our customers much more about the product they wish to purchase. You can also check the relevant brand website for verification.
How do I know if the goods I wish to order are in stock?
Almost all sunglasses available on our website are currently in stock and we aim to provide the latest styles and most popular trends first. On the rare occasion that sunglasses are temporarily out of stock, you will receive a notification that we are awaiting stock and we will contact you further to inform you when they will be available.
If you would like to order a pair of sunglasses which are currently listed as ‘Out of Stock’ you can click the ‘Email Me When Back in Stock’ option and you will receive an automatic email when they arrive from our supplier.
Is my payment secure?
Yes. All Red Hot Sunglasses’ online payments are taken through Skrill – Moneybookers, Amazon Checkout or Paypal payment service; all of which are widely used and offer buyer protection on all transactions.
Do I have to pay for my order online or can I do this via phone or email?
We do not take payments via phone or email. All orders must be paid for online via Skrill – Moneybookers or PayPal payment for security reasons. Do not hesitate to contact us if you have any queries about your payment method.
Do you offer discounts?
Sign up to the mailing list to receive 10% off or redeem 10% off with your student discount. We also offer Student Discount to NUS Cardholders. You can also Refer A Friend to receive 20% off with an additional 10% off for your friend. We have special offers and discounts for our mailing list customers and social media followers available throughout the year.
Please be aware that only one code can be applied per order, do not apply to sale products and that some codes have expiry dates.
Why can’t I place an order online?
This may be a technical error or a problem with the way you are attempting to pay for your order. Please take care to double check all your details including the payment method and currency (if paying from overseas). We also advise clearing your cache, refreshing your browser and attempting to place the order again.
If you are still having problems placing an order online please contact us at firstname.lastname@example.org
What happens after I place my order?
You will receive a no-reply notification email confirming your order containing a WEB reference number. This is for your own records.
Our payments are then processed, checked by our Fraud System and the order is passed to the Red Hot Warehouse Team who will take care to pack your order including an invoice and returns slip. These will then be dispatched to our couriers DPD (UK) and FedEx or Royal Mail (International)
You should receive a notification email within 24 hours notifying you that your product has been dispatched. Then it is just a case of waiting for your parcel to arrive!
Please be aware that all stock is subject to availability. We will send you a notification informing you if we do not have the available stock. We will also contact you if there are any other problems with your order.
If you do not receive your order within the allocated time period, do not hesitate to contact our team for more information.
When will I receive my order?
The arrival time for your order depends upon your chosen postage method and your location. All orders are subject to availability. For more information view our delivery details page.
Free UK Delivery applies to all orders over £85. Red Hot Sunglasses aim to deliver the very next working day* for orders placed before 3pm (GMT) Monday - Thursday. Friday deliveries placed before 3pm will arrive on the following Monday with exception to £10 Saturday Delivery requests Orders placed after 3pm Friday or over the weekend should arrive on the following working day.
All parcels are delivered between 9am and 5pm. All our standard deliveries to the UK are free and are carried out by DPD.
*UK orders only
Red Hot Sunglasses now deliver internationally to the USA, Canada, Europe, Australia, Asia, South America and Africa. All our international deliveries over the value of £85 (GBP) are free via FedEx and should arrive within 10 working days or sooner depending on location and selected delivery service.
All our products are delivered with a security tag located on the bridge. This tag, our returns slip and our website state that this tag must not be removed or else the item becomes non-refundable.
What is your returns policy?
Red Hot Sunglasses are committed to providing the highest quality products and customer service to all of our customers. If you are not entirely satisfied with your sunglasses for whatever reason, we operate a 7-day full money back guarantee even for unwanted goods. View more information about our returns policy.
All exchanges are subject to availability.
How do I return my sunglasses?
To return your sunglasses please fill in the returns form stating your order number and reason for return. Please also e-mail us at email@example.com within two to three days of receiving your products to inform us of your return and whether a refund or exchange is required.
To take advantage of our FREE* UK Returns Service simply attach the Collect + returns label included with your purchase to your parcel. Please take care to ensure that the security label - located on the bridge - is intact and that all packaging and accessories are included in re-sellable condition.
The unworn sunglasses must then be returned to us at the below address within 7 days of receipt.
Red Hot Towers
10 The Kiln
When sending a return, please be aware that the parcel the customer’s responsibility until it reaches us. This means that the customer is also responsible for the postage of the returned parcel. For this reason we advise that customers send their returns via recorded delivery to ensure the parcel is insured and arrives at our warehouse safely. However you can also track your parcel using the free Collect + return.
A proof of postage receipt is not sufficient enough evidence should anything happen to your parcel.
If y ou are returning an item as a result of a mistake made by Red Hot Sunglasses, please contact our advice team first: firstname.lastname@example.org. You must be prepared to quote your order number and send over an image of any fault or damage. Most of our products are covered on warranty for up to one year.
How long will it take to process my Refund?
We aim to process all returns within THREE working days of receipt taking into account the high volume of returns we receive on a daily basis. Exchanged items will be sent out on the same day of process. For refunds please be aware that it may take 3-5 working days for the refunded amount to appear in your account depending on which bank you use.
Warranties: loss or damage
Red Hot Sunglasses includes all warranties, express or implied relating to this website. This includes - but is not limited to - any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.
Red Hot Sunglasses shall not be liable for any loss or damage suffered as the result of the use of this website.
Please Note: Red Hot Sunglasses is an online business only. we do not have viewing facilities at the above address. For security purposes our stock is stored elsewhere.
Can I track my order?
You can track your order via either DPD (UK), Fed Ex or Royal Mail (International). You will be sent a tracking number automatically once your order is dispatched or you can contact us at email@example.com and we can locate your parcel for you.
If you do not receive your sunglasses within the allocated delivery period please contact us at firstname.lastname@example.org
What are the optional chocolate wayfarers?
The chocolate Wayfarers are an extra edible sweet treat we throw in at the customer’s request. These cost just £3 if you add them to your order today. Made from delicious milk chocolate, we do not recommend wearing these in direct sunlight or they might melt onto your face!
What is the optional maintenance kit?
The Red Hot Sunglasses Maintenance Kit is an extra which customers can add to their sunglasses order for an additional cost of £5. The maintenance kit is a small travel pack which includes a mini screwdriver with key ring, a white microfiber cleaning cloth and a spray-pump lens cleaner. All items come in a transparent plastic case (10x4cm).
How can I contact Red Hot Sunglasses?
Have your questions been answered? If not, if anything is unclear or you need to speak to us for whatever reason we can answer your query directly at; email@example.com
Alternatively you can find us here;
Tweet at us: twitter.com/RHSunglasses
‘Like’ us on Facebook: facebook.com/RedHotSunglasses
Do you collaborate with bloggers?
We have been working with a small number of bloggers in 2014 as part of our blogger outreach programme. If you have a collaboration in mind, an idea for a blog or would like to work with us feel free to get in touch. We take all suggestions into consideration and work closely with our bloggers across all social media.